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About Toll Dispute

A toll dispute refers to a disagreement or conflict between an individual or vehicle owner and the entity responsible for collecting toll charges. Toll disputes typically arise when there is a discrepancy in the toll amount charged, incorrect billing, or if the vehicle owner believes they were wrongly charged for a toll. Individuals or vehicle owners who have been charged incorrectly or dispute the toll charges may need to initiate a toll dispute. This may include individuals who believe they were wrongly charged for a toll they did not use or vehicle owners who have been billed an incorrect toll amount. Toll disputes are commonly encountered by commuters, frequent highway users, or individuals who travel frequently through toll roads or bridges. In such cases, individuals may resort to dispute resolutions methods, such as contacting the tolling authority's customer service, providing evidence for incorrect charges, or appealing the charges through a specific process outlined by the tolling authority.

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Instructions and Help about Toll Dispute

THE WEEKEND COMING UP. >>> TAKING A TOLL. THE BACK AND FORTH ABOUT THE E- ZPASS GRACE PERIOD STRESS OUT MANY DRIVERS. HELLO. I'M NICKY ZIZAZA. >> I'M RICK RITTER. WELCOME TO THOSE OF YOU WATCHING ON CBS NEWS BALTIMORE AND HERE ON WJZ. THIS TIME LAST NIGHT WE WERE THE FIRST TO TELL YOU THAT GRACE PERIOD HAS BEEN EXTENDED BY ANOTHER TWO WEEKS HAVE. >> GOOD NEWS FOR PEOPLE WHO HAVEN'T PAID BUT NOT EVERYONE IS HAPPY WITH THE PROCESS. >> WJZ LIVE AT THE FORT McAMERICAN TUNNEL. >> THAT'S WHERE ALEX GLAZE HAS BEEN TALKING TO FRUSTRATED DRIVERS ALL DAY. GOOD EVENING. >> Reporter: GOOD EVENING. THAT'S RIGHT. EVEN THOUGH THE MARYLAND TRANSPORTATION AUTHORITY EXTENDED ITS E-ZPASS GRACE PERIOD BY TWO WEEKS, THERE WAS STILL A LINE OUTSIDE OF THIS BUILDING FOR MOST OF THE DAY HERE. THESE WERE PEOPLE THAT WERE LOOKING TO PAY THEIR FINES, BUT THERE WERE ALSO SOME THAT HAD FEES AND CIVIL PENALTIES THAT THEY SAY WEREN'T RIGHT FROM THE BEGINNING. TEES PASS GRACE PERIOD HAS BEEN EXTENDED. >> THIS IS THE HOLIDAYS. MONEY IS TIGHT. PEOPLE JUST NEED TIME TO PAY THEIR MONEY. >> Reporter: DRIVERS WITH OUTSTANDING TOLL BALANCES FROM THE STATE OF MARYLAND NOW HAVE AN ADDITIONAL TWO WEEKS TO PAY AND HAVE CIVIL PENALTIES WAIVED. SOME ARE ALSO HOPING TO GET ANSWERS. >> I TRIED GOING ONLINE. MY RESPONDER DIDN'T WORK ONLINE. THEY WON'T ACCEPT THE CALLS ONLINE. I TRIED THREE...